Privacy Policy

Effective Date: July 3, 2026

1. Introduction

Welcome to Bikoa Media (“Bikoa Media,” “we,” “our,” or “us”).

We respect your privacy and are committed to protecting the personal information you provide when visiting our website, scheduling a demonstration, communicating with us, or using our services, including Florin.

This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you.

By using our website, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of information.

Business Information

  • Practice name
  • Business address
  • Website
  • Industry
  • Practice size

Contact Information

  • Name
  • Email address
  • Telephone number
  • Job title

Demo Requests

When you request a demonstration, we may collect information you voluntarily provide, including:

  • Scheduling preferences
  • Business goals
  • Current patient communication challenges
  • Notes you submit through our forms

Website Usage Information

We may automatically collect information such as:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on pages
  • Referral source
  • General geographic region

Communications

If you contact us by email, phone, chat, or contact forms, we may retain copies of those communications.

3. How We Use Your Information

We use collected information to:

  • Respond to inquiries
  • Schedule demonstrations
  • Provide our services
  • Improve our website
  • Improve Florin
  • Communicate with prospective and existing clients
  • Send requested information
  • Maintain security
  • Detect fraud or misuse
  • Comply with legal obligations
  • Enforce our agreements

4. Marketing Communications

If you choose to receive updates from us, we may send:

  • Product announcements
  • Educational content
  • Industry insights
  • Service updates
  • Marketing communications

You may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly.

5. Cookies and Analytics

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Analyze visitor behavior
  • Measure website performance
  • Improve user experience

You can manage cookies through your browser settings. Disabling cookies may affect certain website features.

6. Third-Party Services

We may use third-party providers to help operate our business, including providers for:

  • Website hosting
  • Analytics
  • Scheduling
  • Customer relationship management (CRM)
  • Email communications
  • Artificial intelligence services
  • Cloud infrastructure
  • Payment processing

These providers may process personal information on our behalf under contractual obligations and for legitimate business purposes.

7. Florin and Patient Information

Florin is designed to help medical practices manage patient communications and scheduling workflows.

The specific categories of information processed through Florin depend on how each client chooses to implement the service.

Bikoa Media processes information only as necessary to provide contracted services and in accordance with applicable agreements.

Each healthcare practice remains responsible for determining its own legal and regulatory obligations regarding patient information, including compliance with applicable healthcare privacy laws.

8. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide our services
  • Fulfill contractual obligations
  • Resolve disputes
  • Comply with legal requirements
  • Maintain legitimate business records

When information is no longer required, we take reasonable steps to securely delete or de-identify it where appropriate.

10. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of eligible personal information
  • Object to certain processing activities
  • Request information regarding categories of personal information collected

To exercise these rights, contact us using the information below.

We may verify your identity before responding to requests.

11. Children's Privacy

Our website and services are intended for business users and are not directed to children under the age of 13.

We do not knowingly collect personal information from children.

12. International Data Transfers

Bikoa Media serves clients in multiple jurisdictions.

Your information may be processed or accessed in countries other than your own, including where Bikoa Media or its service providers operate.

Where appropriate, we take reasonable measures to protect personal information during such transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When changes are made, we will update the Effective Date at the top of this page.

Continued use of our website after changes become effective constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Bikoa Media

Email: hello@bikoamedia.com

Website: https://bikoamedia.com

We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.